About The Icehouse
Founded in 2001, Icehouse exists to support New Zealand's small and medium-sized businesses. Our mission is to help business owners and entrepreneurs grow their capabilities and drive economic impact. For nearly 25 years we've backed owner-managers - the people who lead Kiwi businesses - to thrive and grow.
 
The Role
We're looking for a Team Concierge - someone practical, approachable, and ready to be the "go-to" person who helps the team and our customers every day.

This is a support role - you won't be leading a function, but you will take ownership of the small things that make a big difference. From greeting visitors with a warm welcome to helping the team get a programme day off the ground, you'll be part of what makes the Icehouse experience run smoothly.
It's a great fit if you love variety, enjoy being helpful, and take pride in doing the little things really well.
 
What you'll do

• Welcome and host customers, visitors, and partners
• Make barista-quality coffee (training provided if needed!)
• Support the team with daily tasks - printing, packing, ordering supplies, setting up rooms
• Help with learning programmes and events - AV set-up, catering, signage, name tags
• Keep shared spaces tidy and well-stocked (kitchen, meeting rooms, lounge areas)
• Troubleshoot small tech hiccups or escalate if needed

• Hospitality or customer service experience
• Reliable, positive, and approachable - you enjoy helping others succeed
• Attention to detail and follow-through on small tasks
• Comfortable with basic tech (WiFi resets, printers, screen sharing)
• A can-do, "pitch in" mindset
• Bonus points if you have:
• Barista skills or an interest in learning
• Experience in an office, coworking, or event support role
• An interest in supporting business owners and learning programmes

• Be part of a small, passionate team making a big impact on NZ businesses
• Variety and people focus - no two days are the same
• A supportive workplace culture where your contribution is valued
• Opportunities to grow your skills in hospitality, events, and operations